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 Software : Powerquest Drive Image 7 |
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Rating:  - Please dont buy this garbage.
So you have lost some data due to hard drive failure or accidentally messing something up. That was me 10 months ago.
I started my "PowerQuest" for backup software. TahDah! Powerquest Drive Image 7, from a reputable online retailer. I read all the reviews and although hesitant plunked my $70 bucks down and got it. After reading all the info I could based on the amazon reviews here and the symantec support website, I proceded to install. All went well and I updated to the latest patch and made my first image. Great! Then I got the bright idea of trying out the backup. So I deleted a couple things and proceded to reboot to the backup cd set (cd-r spanning 5 disks.) All went fine and 25 min later I was rebooting, well I tried to reboot. Ended up wiping out what I set out to protect. After the 3hr rebuild process I decided not to try again. Symantec promises a 60 day satifaction guarentee so I asked for my money back following proper procedure as outlined on their support site. It's been 16 weeks and now support has forwarded my refund inquires to corporate (promised 48 hrs response time) its been a week and still no response to my refund inquiries. Glad I photocopied all materials I sent for the refund. Buyer beware.
Update. 9.5 months finally got my $20 rebate. Still absolutely no response on the refund request. I refuse to call long distance to work this out. Get a 1-800 number like a real company.
Rating: - Disappointed!
I purchased DI 7 because of the accolades it supposedly received. I knew I was going to need it since I was going to be getting a new hard drive for my failing hard-drive in my Dell laptop. At first, I was impressed how easy it was to backup my C:/ drive from my laptop to an external firewire hard drive. I even tested the Recovery Environment as it suggested, and that seemed to work without a hitch.
Then the day came that I replaced my old hard drive with a new hard drive. I started out doing a bare metal recovery as it touts it can do effortlessly.... It didn't work. It gave me an error that my hard drive was not readable. So, I thought, I could just reinstall XP and then restore everything after I had the basic OS up and running. I tried it that way, and same result. Nothing.
I consider myself an advanced computer user.... I know how to partition, reformat drives, etc etc.... All I wanted was an application that would make my life easier as the software said it would. It turns out I wasted $69.00 on this usless software. I guess I'll keep looking for another drive imaging application, because Drive Image 7 isn't worth squat. Good luck.
Rating: - Software is a junk
Because of this software I have to rebuild my computer. Nothing works. Even the basic user interface changes size everytime I reopen this software.
I paid to get this headache.
Rating: - Drive Image 7 - Not the right stuff
Try Drive Image 7 and didn't work. Upgraded to 7.03 the same error message.
Description: An error occurred creating a backup of drive C:\. The Virtual Volume Imaging driver (pqv2i.sys) is not present on the system.
Error Description: An error occurred creating a backup of drive C:\. The Virtual Volume Imaging driver (pqv2i.sys) is not present on the system.
Error EC8F000C: Cannot find the Virtual Volume Image driver. Error 00000002: The system cannot find the file specified.
Details: Unspecified error: Cannot find the Virtual Volume Image driver. Error 00000002: The system cannot find the file specified.
Details: Unspecified error
Since I opened the software - can not return it and I'm stuck with something that doesn't work. :-(
Rating: - Huge amount of problems
I have used various versions of Drive Image for 4 years. All have had problems but version 7 has more problems than previous versions. I have encountered a number of the problems I have seen mentioned here. I just put on the upgrade to 7.3 (on a very stable Windows 2000 system), hoping it would fix some of the problems, and it instantly crashed my system and made my system unbootable!!! What an atrocious disgrace. And now that Symantec (Norton) has taken over the product and its support, there is virtually no support or help. The support on the web site is terribly lacking and almost useless. The error messages the product gives are often undocumented.
Particularly bad, as mentioned by someone else, is that DI can create a backup image and say it is successful. But when it later views the image it says the image is invalid. That's as bad as it gets with backup software. The reason I still use Drive Image (I am back to using DI 5 as it is less error-prone than DI 7)is that I have had even bigger problems with Norton Ghost. I wish there was a good and reliable software product for making image backups, but haven't found one yet.
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